Frequently Asked Questions
Everything you need to know about your Flo Pilates gear and orders.
What materials are used in Flo Pilates grip socks?
Our grip socks are crafted from a premium blend of organic cotton, spandex, and high-traction silicone. This ensures breathability, a snug fit, and superior stability on the reformer or mat.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days within the continental US, while international shipping can take 7-14 business days.
What is your return policy for equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, socks and mats must be unopened and unworn to qualify for a refund.
How do I care for my Flo Pilates mat?
To maintain your mat's grip and longevity, wipe it down after every session with a damp cloth and mild soap. Avoid using harsh chemicals and keep it out of direct sunlight for extended periods.
Do you offer wholesale pricing for studios?
Yes, we love partnering with studios! We offer tiered wholesale discounts for bulk orders. Please contact our support team with your studio details to receive our wholesale catalog.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.